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Home > Frequently Asked Questions
 
Frequently Asked Questions
How are your products shipped?
We typically use USPS Priority Mail & UPS Ground shipping unless a customer specifies a different method. We offer FREE Ground Shipping on all orders over $200. We can ship via air or expedited services at an additional cost.

Who owns BobbleHeadAwards.com?
BobbleHeadAwards.com is owned and operated by Fiery Stock.  A company that specializes in laser engraving and cutting services.

Where are you located? Can I visit your store?
We are exclusively an internet based company and do not have a physical retail store front. Our warehouse is located in Spokane, WA, with offices in Spokane, WA.

When will I receive my "Back Ordered" item?
Sometimes we run low on popular items. The typical time to fill a "Back Order" is 3 - 7 business days. If an item is on "Back Order", we will give the customer the option of canceling that portion of their order or having the "In Stock" items ship immediately and the back ordered item ship when it arrives. We include FREE Ground Shipping on all orders over $200 (partial or complete).

What are your shipping and handling charges?

Shipping and handling charges are based on the level of service chosen. We offer FREE ground shipping on all orders shipped within the Continental United States over $200. There is no code to enter. Order $200 or more and select the Standard Shipping Service for free delivery. This represents an additional savings.

All other shipping and handling costs are determined by weight, size, shipping service level, and distance from our location in Washington to your address. Once you add items to the cart and proceed to the checkout area and enter your shipping information, our on-line system will determine the shipping costs and allow you to select 1 of the 7 shipping options.

Do you offer a printed catalog?

No. We maintain our low prices by exclusively promoting our catalog online. We are constantly adding new items so our product line is always the latest in the industry. Check the website for our current selection.

Do you ship outside the United States?

Yes. We can ship anywhere in the world. For Canadian and APO/FPO shipments please use our on-line system. Orders are sent by UPS to Canada and USPS for Military Overseas.

Will I be notified when my order is shipped?

Yes, you will receive email notification when your order is shipped. Sometimes these emails may be blocked by your email service. If you do not receive an email please check the order status link on the website for your order status and tracking number.

Can I track my shipment?

Yes, either by using the order status page on the website on by clicking on the link in your email confirmation of shipment to obtain your USPS or UPS tracking number and status.

Do you offer shipping insurance?

All awards are insured against loss and damage during shipping at no extra cost to you.

Do I have to pay sales tax?

Orders shipped within the state of Washington will have sales tax added to the invoice. If your state has a sales tax it is your responsibility to pay the sales tax directly to your taxing authority. If you are a Washington State Exempt Organization then e-mail your "Exempt Organization Certificate" and you will not be charged sales tax.

Can I order by phone?

Yes, if you are uncomfortable using your credit card for internet purchases we can accept your order over the phone.  All personalization information must still be sent by email for your awards to insure the correct spelling on the final product. It is easy to place the order over the internet and safe.

What if I have more questions?

E-mail us at sales@BobbleHeadAwards.com and we will respond within 24 hours or sooner! Or call us at 866-472-0321.
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Subsidiary of Decade Awards / Fiery Stock
11115 E. Montgomery Dr., Ste. B, Spokane, WA 99206
Copyright 2011 Fiery Stock. All Rights Reserved.